FINTECH TAKES

Welcome to Fintech Takes—the place where fintech’s biggest nerds come to sit back, relax, and completely geek out.

8: S9 E8: Special Solo Recap on Deregulation, Marqeta, and Crypto’s Paradox

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October 10, 2024

What Customers Want: The AI Concierge Revolution & What’s Next for Fintech CX

Welcome back to the grand finale of What Customers Want, a limited 4-part series from the Fintech Takes podcast, hosted by me and Corey Besaw, President of APAC and co-founder of Ubiquity. In Episode 4, Corey and I are joined by Aditi Shekar and Mike Forsyth at Zeta, a company that’s building a “multiplayer” financial […]

October 9, 2024

S9 E2: Bank Nerd Corner: Compliance, Complexity, and the Gray Areas of Fintech

Welcome back to Bank Nerd Corner, featuring yours truly and #1 among all bank nerds, Kiah Haslett, Banking and Fintech Editor at Bank Director. First up, we’re breaking down the FDIC’s latest proposed rule, which tightens the screws on custodial accounts. Spoiler alert: Kiah’s got some strong opinions on whether smaller banks should be held […]

October 3, 2024

What Customers Want: Navigating the Tension Between Innovation and Regulation

Welcome back What Customers Want, a limited 4-part series from the Fintech Takes podcast, hosted by me and Corey Besaw, President of APAC and co-founder of Ubiquity. In Episode 3, Corey and I are joined by Ahon Sarkar, SVP & GM at Helix, to dive into the natural tension points between fintechs, banks, and those […]

October 2, 2024

S9 E1: Fintech Recap: The New FDIC Rule, Visa’s Antitrust Fight, and Open Banking’s Next Steps

Alex teams up with Jason Mikula, now Head of Industry Strategy for Banking & Fintech at Taktile (ooh la la!) to unpack the latest in fintech. The FDIC has proposed a new rule on custodial deposits—the “Synapse Rule.” It requires banks to meticulously track custodial account owners and transactions, aiming for crisis prevention, but does […]

September 26, 2024

What Customers Want: Scaling Fintech Customer Service

Welcome to What Customers Want, a limited 4-part series from the Fintech Takes podcast, hosted by me and Corey Besaw, President of APAC and co-founder of Ubiquity. In Episode 2, Corey and I venture back into fintech’s overlooked frontier–customer service–as we sit down with Chime’s first full-time fraud manager, Marcus Vinson. Join us behind the […]

September 25, 2024

12: S8 E12: The Future of Loan Servicing (Live from the Salt Flats)

Welcome to a special edition of the Fintech Takes podcast. I’m Alex Johnson, here with Colton Pond, Chief Marketing Officer at LoanPro. We’re recording live from the Salt Flats outside of Salt Lake City during LoanPro’s customer advisory board meeting. I’m excited to dive into one of my favorite topics—loan servicing—and co-interview a few attendees […]

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