FINTECH TAKES

Welcome to Fintech Takes—the place where fintech’s biggest nerds come to sit back, relax, and completely geek out.

Bank Nerd Corner: Liability, Loopholes, and 2025 Crystal Balls

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October 2, 2024

S9 E1: Fintech Recap: The New FDIC Rule, Visa’s Antitrust Fight, and Open Banking’s Next Steps

Alex teams up with Jason Mikula, now Head of Industry Strategy for Banking & Fintech at Taktile (ooh la la!) to unpack the latest in fintech. The FDIC has proposed a new rule on custodial deposits—the “Synapse Rule.” It requires banks to meticulously track custodial account owners and transactions, aiming for crisis prevention, but does […]

September 26, 2024

What Customers Want: Scaling Fintech Customer Service

Welcome to What Customers Want, a limited 4-part series from the Fintech Takes podcast, hosted by me and Corey Besaw, President of APAC and co-founder of Ubiquity. In Episode 2, Corey and I venture back into fintech’s overlooked frontier–customer service–as we sit down with Chime’s first full-time fraud manager, Marcus Vinson. Join us behind the […]

September 25, 2024

12: S8 E12: The Future of Loan Servicing (Live from the Salt Flats)

Welcome to a special edition of the Fintech Takes podcast. I’m Alex Johnson, here with Colton Pond, Chief Marketing Officer at LoanPro. We’re recording live from the Salt Flats outside of Salt Lake City during LoanPro’s customer advisory board meeting. I’m excited to dive into one of my favorite topics—loan servicing—and co-interview a few attendees […]

September 19, 2024

1: What Customers Want: Fintech’s Complicated Relationship with Customer Service

Welcome to What Customers Want, a limited series from the Fintech Takes podcast, hosted by yours truly. In this 4-part series, I’ll be cracking open one of fintech’s most puzzling topics: customer service. And I’ll be joined by Corey Besaw, President of APAC and one of the founders of Ubiquity, a company that knows a […]

September 18, 2024

S8 E11: Not Fintech Investment Advice: 1: Agree, Revenew, Barq, and in Loving Memory of Tally

Welcome back to Not Fintech Investment Advice, where Simon Taylor and I spotlight new and exciting fintechs, minus the stock tips. First up is Agree. If DocuSign and Stripe had a Gen AI-powered baby, it’d be the e-signature platform Agree. It blends free agreement software with paid invoicing and payments (merging 2 trends: AI-driven law […]

September 11, 2024

S8 E10: Bank Nerd Corner: Why “FBO” is Out & Fintech Custody Accounts Are In, Rate Cut Buzz, and the FDIC’s New Rule

Welcome back to Bank Nerd Corner, featuring yours truly and the brilliant Kiah Haslett, Banking and Fintech Editor at Bank Director. First up: Kiah breaks down why “FBO” accounts need a rebrand as “Fintech Custody Accounts” (FCA) to better reflect today’s BaaS landscape. Could this shift in lingo actually improve transparency in managing fintech partnerships? […]

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